How Will I Know When My Internet Order Is Received?
Once you submit your order, the Order Confirmation page will show the time your order was received along with an estimated time that your order will be ready for delivery. You will also receive a confirmation email at the email address you provided at registration.
How Long Will It Be Before My Order Is Shipped?
You should expect your initial order to ship within 7 - 10 days of purchase confirmation.
Can I Use My Coupon Online?
In most cases you can redeem any valid Vital Vittles coupon online.
What Payment Options Are Available Through Internet Ordering?
All major credit cards.
Why Am I Not Receiving Email?
Emails are sent from Vital Vittles for various reasons, but particularly as acknowledgement for orders placed. If you fail to receive an email with your order details we recommend adding our domain @vitalvittlespetfood.com to your list of approved contacts as an effort to stop our emails from being blocked and/or placed in your spam folder.
Why Isn't My Order Number The Same As My Subscription Number?
There are two distinct numbers that we use for our records. When contacting Vital Vittles, please reference your Order number.
Is The Custom Food Option Available Without A Subscription?
Our custom diets are formulated to meet your pet's individual metabolic requirement, so these meals are available to subscribing customers only. Subscriptions can be paused, or canceled at any time up to 7 days prior to your next shipment date. To learn more about custom orders click HERE.
What If I Want To Cancel A Subscription?
Subscriptions can be cancelled by navigating to the My Account page and selecting Cancel Subscription.
What Is The CRN Number?
Our custom diets are given a special number that we call CRN. This is a reference number that is used when a customer wants to make an adjustment to their custom order.
Can I Save My Credit Card Information For Future Online Purchases?
Yes, you can securely save your credit card information to your account. For security purposes, if you share an account we recommend that you NOT store your credit information online as anyone who has access to your username and password could charge Vital Vittles purchases to the card without your knowledge. To manage your account, just click on "My Account" at the top of the page.
Where Can I Change My Account Info?
Once you've signed in to the site with your username and password, select "My Account" from the navigation menu and you can change your account information there.
Why Do I Have To Set My Cookies To Be Enabled?
To complete an order online with Vital Vittles, it's best to have cookies enabled in your browser. By enabling cookies you will be sharing information that helps Vital Vittles provide you a better online experience. If you don't have cookies enabled and would like to know how to change this, please refer to your browser's Help menu.
I Can't Find What I'm Looking For. Where Can I Go To Ask My Question?
If you don't see the answer to your question, please contact us online or contact our customer satisfaction hotline at 1-888-306-1510.
How Should I Transition My Dog To Vital Vittles Food?
Vital Vittles is an energy dense food, so you should transition from your old food over the course of several days. We recommend the following transition rate of old food to Vital Vittles food; Day 1 - 75%/25%, Day 2 - 50%/50%, Day 3 - 25%/75%, Day 4 - fully transitioned.
How Much Should I Feed My Dog?
Custom ordered meals are packaged into portion containers based specifically on your dog's daily metabolic requirements.
How Long Will The Food Stay Good When Refrigerated?
Vital Vittles dog food contains no artificial preservatives and is made from human grade, fresh ingredients and should be refrigerated or frozen. The food will be frozen when delivered to your location and should be kept in the freezer until ready to defrost for consumption. Defrosted food must be refrigerated, and should be discarded after 4 days.
Should the food be warmed before serving?
Yes, the most palatable food is warmed to just above room temperature.
How often should I feed my dog?
It’s advantageous to feed your dog twice per day and each meal should consist of 15-20 minute feeding durations.
Is Vital Vittles available nationwide?
Vital Vittles food is shipped to all contiguous U.S. locations.
